Trustpower

Trustpower generates a large amount of New Zealand’s electricity — powering numerous homes and businesses nationwide. We also generate electricity in Australia. We have a strong focus on sustainable generation using hydroelectric power stations. We are continually seeking to expand our generation network, as well as make efficiencies, and minimise environmental impacts.

** NOTE: The above information has been provided by « Trustpower» or reproduced from their website **

*** last updated at 2021-06-30 02:44:50 ***

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User
Contract
Price: low to high
Price per 30 days
Total 3.7
Overall Satisfaction 3.7
Value for Money 3.3
Customer Service 3.9
Average from 19 reviews
2021-09-22 16:44:12
Sarah Monod 1.7
Can't wait to change from Trustpower. Their sales team convinced my husband to change on one of those doorstop sales by promising him a big TV and telling him ALL services would remain the same, including our pay TV which was part of our power/internet plan with another provider. Well, no, they didn't. And turns out the doorstep sale method was NOT LEGAL. I made multiple requests via phone and email for a copy of the contract my husband signed and they sent me a copy of the 'welcome letter' they sent two days after the doorstep sale. Never got the contract. Decided to wait out the two-year contract period - two months away now - as I refused to waste any more energy chasing up on this cowboy provider. My advice is to stay well clear. ...read more
Pros
Power plan comes with internet
Cons
Customer service was shocking. Their tactic? Avoid customer
2021-09-06 17:41:49
Ross Browne 6.0
Was a good company, easy to get in touch with
but they were expensive
Paid for high speed internet but not convinced I got it
Pros
communication
Cons
doggy connection speed
2021-09-04 10:01:09
Grumpy Old Man 1.0
Snarly customer service
highest power prices
Pros
The Westpower rebate/dividend in December - basically your December bill is free
Cons
Poor customer service and high cost
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