Trustpower

* Offer available to new residential customers taking power and broadband together at one property. Offer excludes wiring and maintenance, and any extra line services. This offer is not available in conjunction with any other Trustpower offer. This offer may be subject to change or expiry without prior notice. Credit criteria apply. Offer not available if you are a previous Trustpower customer who switched their energy and/or broadband services away from Trustpower during the last 12 months.

The 24 month term starts 14 days from the date of your confirmation letter, or when your chosen broadband service is connected with Trustpower whichever is the later. The per month unlimited data broadband prices include a $15 per month bundle discount which applies provided you also take power. This bundle discount will no longer apply if you switch power provider during the 24 month term. Your monthly price for Broadband applies for the term, with the first 12 months at half price, and the remaining 12 months at full price. If you switch your power provider during the first twelve months of the Term, you will pay an exit fee, you will lose the half price broadband discount for the remainder of the first 12 months of the Term, and you will lose the $15 bundle discount.

Exit Fees A $250 exit fee is payable if you switch or terminate your power or broadband services during the 24 month term.

† We aim to provide the fastest speed available on your broadband connection for your broadband plan, which is up to 100mbps download speed and up to 20mbps upload speed when you are on the 100/20 fibre plan. For the 200/20 fibre plan this is up to 200mbps download speed and up to 20mbps upload speed. For the FibreMax plan this is up to 700-900mbps download speed and up to 400-450mbps upload speed. The speeds listed under each plan refer to theoretical maximum speeds, however actual speeds may vary and are affected by many factors which may be outside our control including the device you are using and its capabilities, your operating system and web-browser, if you’re connecting wirelessly to your modem and the number of devices connecting via wifi.

†† If your home is more than 200m from where the fibre cable access point is on the street, or you need additional internal wiring there may be an additional installation cost. ADSL or VDSL Broadband - If you do not already have an active phone and/or broadband connection there is a connection fee (minimum connection fee $63). If a technician is dispatched to the property or exchange in order to complete the connection there may be further charges up to $263.53. Should additional non-standard work be required to complete your connection, a quote will be provided.

Full terms available at www.trustpower.co.nz/12monthterms

* Offer available to new residential customers taking power and broadband together at one property. Offer excludes wiring and maintenance, and any extra line services. This offer is not available to customers who have had their services with Trustpower within the last 12 months. This offer may be subject to change or expiry without prior notice. We are not obliged to provide you with services unless we accept your application. We can decide whether or not to accept any application and credit criteria may apply. The bundle discount no longer applies if you switch power provider during the 24 month term. Your price for broadband applies for the Term. The 24 month term starts 14 days from the date of your confirmation letter, or when your broadband service is connected with Trustpower whichever is the later. Appliance installation costs are not included.

** Power and gas price cap and 25 cents per day dual fuel discount are guaranteed for the Term of your agreement. If you switch or terminate your broadband services the power and gas price cap will no longer apply to any remaining power and/or reticulated gas services. Areas of eligibility: Auckland City, North Shore and Waitakere, Counties, Hamilton, Manawatu, Hawke’s Bay, Levin, Wellington, Marlborough, Nelson, Tasman, Christchurch, Central Canterbury, Timaru, Oamaru, Dunedin, Southland and Invercargill. If during the 24 month term you move to a different town or city, the power price cap may no longer apply and your power pricing may be different at your new address.

Exit Fee

An exit fee is payable if you switch or terminate your power or broadband services during the 24 month term. This exit fee varies depending on which Samsung appliance you receive.

If you choose the Samsung 255L Fridge (model SR255MLS) the exit fee is $700.
If you choose the Samsung 343L Fridge (model SR342WTC) the exit fee is $850.
If you choose the Samsung 450L Fridge (model SRL445BLS) the exit fee is $1,200.
If you choose the Samsung 584L Fridge (model SRS583NLS) the exit fee is $1,400.
If you choose the Samsung 7kg Washing Machine (model WW70J4233KW) the exit fee is $750.
If you choose the Samsung 7.5kg Washing Machine (model WW75K5210WW) the exit fee is $950.
If you choose the Samsung 10kg Washing Machine (model WF1104XBC) the exit fee is $1,200.
If you choose the Samsung 43” Smart Television the exit fee is $700.
If you choose the Samsung 50” Smart Television the exit fee is $1,100.
If you choose the Samsung 55” Smart Television the exit fee is $1,300.
† We aim to provide the fastest speed available on your broadband connection for your broadband plan, which is up to 100mbps download speed and up to 20mbps upload speed when you are on the 100/20 fibre plan. For the 200/20 fibre plan this is up to 200mbps download speed and up to 20mbps upload speed. For the FibreMax plan this is up to 700-900mbps download speed and up to 400-450mbps upload speed. The speeds listed under each plan refer to theoretical maximum speeds, however actual speeds may vary and are affected by many factors which may be outside our control including the device you are using and its capabilities, your operating system and web-browser, and if you’re connecting wirelessly to your modem and the number of devices connecting via wifi.

†† Non-standard fibre - If your home is more than 200m from where the fibre cable access point is on the street, or you need additional internal wiring there may be an additional installation cost. ADSL or VDSL Broadband - If you do not already have an active phone and/or broadband connection there is a connection fee (minimum connection fee $63). If a technician is dispatched to the property or exchange in order to complete the connection there may be further charges up to $263.53. Should additional non-standard work be required to complete your connection, a quote will be provided.

In the event that Samsung are unable to provide the exact model of television, fridge or washing machine specified, Trustpower will work with Samsung to determine a replacement Samsung television, fridge or washing machine of equal or greater value. If this occurs we will contact you to advise of the details of the new Samsung appliance. If you choose not to accept the replacement Samsung appliance, you can terminate the agreement without paying any exit fees.

Full terms available at www.trustpower.co.nz/samsungoffer 

*Offer available to new residential customers taking power and broadband together at one property. Offer excludes wiring and maintenance, and any extra line services. This offer is not available in conjunction with any other Trustpower offer. This offer may be subject to change or expiry without prior notice. Credit criteria apply. Offer not available if you are a previous Trustpower customer who switched their energy and/or broadband services away from Trustpower during the last 12 months. The 12 month term starts 14 days from the date of your confirmation letter or when your chosen broadband service is connected with Trustpower, whichever is the later. The per month unlimited data broadband price includes a $15 per month bundle discount which applies provided you also take power. This bundle discount will no longer apply if you switch power provider during the 12 month term.

Exit Fees 
If you terminate or switch power providers within the term you'll need to pay an exit fee (this will be added to your next account). This exit fee varies depending on which Bonus Incentive you receive as part of that offer, and these are as follows:

24 months of NEON's TV & Movies package - exit fee is $450
12 months FAN PASS - exit fee is $550
** Power and gas price cap and 25 cents per day dual fuel discount are guaranteed for the Term of your agreement and apply to new customers who join Trustpower by 30 September 2018. If you switch or terminate your broadband services the power and gas price cap will no longer apply to any remaining power and/or reticulated gas services. Areas of eligibility: Auckland City, North Shore and Waitakere, Counties, Hamilton, Manawatu, Hawke’s Bay, Levin, Wellington, Marlborough, Nelson, Tasman, Timaru, Oamaru, Dunedin, Southland and Invercargill. If during the 12 month term you move to a different town or city, the power price cap may no longer apply and your power pricing may be different at your new address.

† We aim to provide the fastest speed available on your broadband connection for your broadband plan, which is up to 100mbps download speed and up to 20mbps upload speed when you are on the 100/20 fibre plan. For the 200/20 fibre plan this is up to 200mbps download speed and up to 20mbps upload speed. For the FibreMax plan this is up to 700-900mbps download speed and up to 400-450mbps upload speed. The speeds listed under each plan refer to theoretical maximum speeds, however actual speeds may vary and are affected by many factors which may be outside our control including the device you are using and its capabilities, your operating system and web-browser, if you’re connecting wirelessly to your modem and the number of devices connecting via wifi.

†† If your home is more than 200m from where the fibre cable access point is on the street, or you need additional internal wiring there may be an additional installation cost. If your phone and/or broadband service is not active and you require a new connection for ADSL or VDSL, you will be a minimum connection fee of $63. If a technician is dispatched to the property or exchange in order to complete the connection, there may be a further charge of $63, but this additional charge could be up to $263.53. Should additional non-standard work be required to complete your connection, a quote will be provided.

Full terms available at www.trustpower.co.nz/skyofferterms

**Bonus incentive 
Depending on the bonus incentive selected, the following applies:

24 months of NEON's TV & Movies package

> Within 2 weeks of your agreement you will receive an email with an activation code link that will provide access to NEON. When you click on the activation code link in the email it will take you directly to the NEON website. 
> Existing customers will need to sign in, and new customers will need to sign up and create an account. 
> Your activation code will be automatically populated for your 24 month discount within the NEON website for you. You just need to click apply the promotion when prompted. If you are a new NEON customer you will need to enter payment details to activate your account and code. 
> The activation code link must be activated within 3 months, otherwise it will expire. 
> Existing NEON customers who already have a promotion code, will not be able to apply the activation code until their current promotion has expired. If your existing promotion code extends beyond 3 months you will need to choose a different bonus incentive. 
> You will have access to NEON's TV & Movies package for 24 months from the date of activation. You will have access to the subscription elements of your NEON service only, and will not have access to any other pass or service. 
> If you are a new subscriber to NEON, you could also be eligible for a free trial period if NEON chooses to offer a free trial period to new subscribers. If a free trial period does apply, your 12 month NEON access under this agreement will commence at the end of that free trial period.
> NEON is a subscription service, therefore as part of joining NEON you will be required to enter in your details including credit card information. At the end of the 12 month access period you receive under this offer, your NEON TV & Movies package subscription will continue and your credit card will be charged according to NEON’s subscription pricing terms. If you no longer want to subscribe to NEON beyond the initial 12 month period you will need to cancel the subscription via the My Account section of the NEON website. The cancellation will take effect from the end of the subscription period in which you cancel. 
> You will need to agree to and will be subject to and need to comply with all NEON terms and conditions. For more information on NEON and subscription terms, please visit www.neontv.co.nz
> You will have access to NEON on compatible devices only. For more information on the devices that NEON will support please visit https://neontv.custhelp.com/app/answers/detail/a_id/2723/c/659

12 months FAN PASS:

> Within 2 weeks of your agreement you will receive an email with an activation code link that will provide access to FAN PASS. When you click on the activation code link in the email it will take you directly to the FAN PASS website. 
> Existing customers will need to sign in, and new customers will need to register and create an account. 
> The activation code will be automatically populated for your 12 month discount within the FAN PASS website for you (no payment details are required to sign up for FAN PASS). 
> The activation code link must be activated within 3 months, otherwise it will expire. 
> Existing FAN PASS customers who already have a current pass, will not be able to apply the activation code until their current pass has expired. If your pass extends beyond 3 months, you will need to choose a different bonus incentive. 
> You will have access to FAN PASS for 4 months from the date of activation. You will have access to the subscription elements of your FAN PASS service only, and will not have access to any other pass or service. 
> A FAN PASS ‘month’ is 31 days, so your pass will be valid for 4 x 31 days. 
> A FAN PASS that is provided under this Trustpower agreement does not auto renew and you do not need to cancel it. Once your 6 months have expired you will no longer be able to access FAN PASS and your subscription will have ended. 
> As well as being subject to the terms and conditions of this agreement, you will need to agree to comply with all FAN PASS terms and conditions, to view please visit https://fanpass.co.nz/tos (with the exception of those relating to fees and payment). For more information on FAN PASS, please visit www.fanpass.co.nz
> You will have access to FAN PASS on compatible devices only. For more information on the devices that FAN PASS is available on please visit https://fanpass.co.nz/faq