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Trustpower

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Trustpower generates a large amount of New Zealand’s electricity — powering numerous homes and businesses nationwide. We also generate electricity in Australia. We have a strong focus on sustainable generation using hydroelectric power stations. We are continually seeking to expand our generation network, as well as make efficiencies, and minimise environmental impacts.

** NOTE: The above information has been provided by « Trustpower» or reproduced from their website **

*** last updated at 2022-01-20 15:35:26 ***

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Price: low to high
Price per 30 days
Total 4.0
Overall Satisfaction 4.1
Value for Money 3.6
Customer Service 4.2
Average from 20 reviews
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2022-06-05 16:27:27
Matthias Kraemer 9.3
Signed up online on a Sunday for Power and Fibre. Was connected by Thursday and was informed of the connection status every step of the way. So far so good.
Easy online Chat Options and usually someone will answer within minutes.
Pros
Power Fibre and Gas in one easy plan, Great Internet, superb Router supplied. 2 year contract comes with a Samsung appliance
Cons
Slighty higher daily charge, but lower controlled and uncontrolled charge as previous supplier
2021-09-22 16:44:12
Sarah Monod 1.7
Can't wait to change from Trustpower. Their sales team convinced my husband to change on one of those doorstop sales by promising him a big TV and telling him ALL services would remain the same, including our pay TV which was part of our power/internet plan with another provider. Well, no, they didn't. And turns out the doorstep sale method was NOT LEGAL. I made multiple requests via phone and email for a copy of the contract my husband signed and they sent me a copy of the 'welcome letter' they sent two days after the doorstep sale. Never got the contract. Decided to wait out the two-year contract period - two months away now - as I refused to waste any more energy chasing up on this cowboy provider. My advice is to stay well clear. ...read more
Pros
Power plan comes with internet
Cons
Customer service was shocking. Their tactic? Avoid customer
2021-09-06 17:41:49
Ross Browne 6.0
Was a good company, easy to get in touch with
but they were expensive
Paid for high speed internet but not convinced I got it
Pros
communication
Cons
doggy connection speed
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