Trustpower

Trustpower generates a large amount of New Zealand’s electricity — powering numerous homes and businesses nationwide. We also generate electricity in Australia. We have a strong focus on sustainable generation using hydroelectric power stations. We are continually seeking to expand our generation network, as well as make efficiencies, and minimise environmental impacts.

** NOTE: The above information has been provided by « Trustpower» or reproduced from their website **

*** last updated at 2018-07-24 10:02:18 ***

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User
Contract
Price: low to high
Price per 30 days
Total 4.0
Overall Satisfaction 4.1
Value for Money 3.6
Customer Service 4.4
Average from 14 reviews
2020-08-22 16:35:22
Stu 2.7
do not recommend.
Pros
none
Cons
very poor and unreliable fibre
2020-07-08 12:22:26
Simon 1.0
Spent 4 hours on the phone to Trustpower to try and fix my Fiber internet. I currently cant stream HD video, or TVNZ on demand. My partner and i have brand new high end laptops with only USB-C connectors. Trustpower admits there is a problem however refuses to 'Log a Fault' with a technician without hardwiring a computer to the router to run more tests. the part for this costs $70 from Noel Leeming. Trust power originally agreed to credit my account the amount to purchase this part and informed me it would cost $5.67, after checking the real price online and phoning them back (and another 40 minutes on hold) they have told me they will not pay for the part and will not log and fault. They will not help me resolve my internet issues in any way util i spend my own money on a useless part i will never use again. there latest suggestion was to "look for a cheap on on trade me". At this point i have a unusable internet connection and Trustpower has no interest in Helping me.

All my internet Hardware was provided by Trustpower and the install arranged by them.

...read more
Pros
Absolutely none
Cons
Everthing
2020-06-24 11:13:03
James MILLER 6.3
Just wish they would look after their existing customers a bit more.

Pros
Have managed to extract a few dollars from them when they stuff up.
Local call centre which is excellent if you get the right person
Cons
In return for a small payment as compensation for a major stuff up they put me on a 2 year contract.
Not as cheap as they should be. Spending too much on incentives for new customers
Call centre has deteriorated. Slower response times and some less than efficient operators. ...read more
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