Trustpower

Trustpower generates a large amount of New Zealand’s electricity — powering numerous homes and businesses nationwide. We also generate electricity in Australia. We have a strong focus on sustainable generation using hydroelectric power stations. We are continually seeking to expand our generation network, as well as make efficiencies, and minimise environmental impacts.

** NOTE: The above information has been provided by « Trustpower» or reproduced from their website **

*** last updated at 2018-07-24 10:02:18 ***

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Addons
User
Contract
Price: low to high
Price per 30 days
Total 4.0
Overall Satisfaction 4.1
Value for Money 3.6
Customer Service 4.4
Average from 14 reviews
2020-06-21 09:11:26
Christine Johnstone 3.0
Sometimes you get a great person on the other end of the phone. But increasingly their customer service and services is becoming patchy
Pros
Keep everything under one roof
Cons
Customer service is poor.
No deals for long term customers. No longer competitive.
2019-12-06 15:09:46
Ilia Va’aelua-Sio 1.0
The WORST provider & service I have ever received. I moved house and experienced such a nightmare simply trying to transfer my services to my new property. Calling for any so called “help” involves waiting in a queue for a min 20mins and everyone you speak to has not been trained to read client notes not only that but be prepared to be transferred half a dozen times to get NO help!! Do NOT transfer to Trustpower. The only thing you can trust them to give you is a HEADACHE & the provider of New Zealand’s most horrific customer service! ...read more
Pros
No pros whatsoever!!






The WORST provider & service I have ever received. I moved house and experienced such a nightmare simply trying to transfer my services to my new property. Calling for any so called “help” involves waiting in a queue for a min 20mins and everyone you speak to has not been trained to read client notes not only that but be prepared to be transferred half a dozen times to get NO help!! Do NOT transfer to Trustpower. The only thing you can trust them to give you is a HEADACHE & the provider of New Zealand’s most horrific customer service!
...read more
Cons
The WORST provider and service I have ever received. I moved house and experienced such a nightmare simply trying to transfer my services to my new property. Calling for any so called “help” involves waiting in a queue for a min 20mins and everyone you speak to has not been trained to read client notes not only that but be prepared to be transferred half a dozen times to get NO help!! Do NOT transfer to Trustpower. The only thing you can trust them to give you is a HEADACHE & the provider of New Zealand’s most horrific customer service! ...read more
2019-07-29 12:04:30
Rob 3.0
Been with them for years, made a call to query rates as I have seen quite a few deals from other providers, wouldn't even consider trying to save me, was about to start charging me an additional $10 for broadband yet they are selling fiber cheaper than what I am paying now. No rention activities at all, I asked so you are telling me I have no option other than to find another provider? "Yes Sir".... amazing.
Pros
Nice logo
Cons
No rention, or interest in retaining existing customer
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