Terms and conditions:
* Offer available to new residential customers taking power and broadband together at one property. Offer excludes wiring and maintenance, and any extra line services. This offer is not available in conjunction with any other Trustpower offer. This offer may be subject to change or expiry without prior notice. Credit criteria apply. Offer not available if you are a previous Trustpower customer who switched their energy and/or broadband services away from Trustpower during the last 12 months.
The 24 month term starts 14 days from the date of your confirmation letter, or when your chosen broadband service is connected with Trustpower whichever is the later. The per month unlimited data broadband prices include a $15 per month bundle discount which applies provided you also take power. This bundle discount will no longer apply if you switch power provider during the 24 month term. Your monthly price for Broadband applies for the term, with the first 12 months at half price, and the remaining 12 months at full price. If you switch your power provider during the first twelve months of the Term, you will pay an exit fee, you will lose the half price broadband discount for the remainder of the first 12 months of the Term, and you will lose the $15 bundle discount.
Exit Fees A $250 exit fee is payable if you switch or terminate your power or broadband services during the 24 month term.
15% discount applies to Power and Gas services only. To get any prompt payment discount you must pay the amount due for payment on your account, in full by the due date. Electricity Market Fees are not subject to any prompt payment discount.
The price of your broadband applies for the term. After the end of the term your broadband prices may be subject to change, you will be given at least 10 days' notice of any change before it takes effect. If you have chosen an Ultra Fast Broadband plan you will not be able to reduce speed during the term.
† We aim to provide the fastest speed available on your broadband connection for your broadband plan, which is up to 100mbps download speed and up to 20mbps upload speed when you are on the 100/20 fibre plan. For the 200/20 fibre plan this is up to 200mbps download speed and up to 20mbps upload speed. For the FibreMax plan this is up to 700-900mbps download speed and up to 400-450mbps upload speed. The speeds listed under each plan refer to theoretical maximum speeds, however actual speeds may vary and are affected by many factors which may be outside our control including the device you are using and its capabilities, your operating system and web-browser, if you’re connecting wirelessly to your modem and the number of devices connecting via wifi.
†† If your home is more than 200m from where the fibre cable access point is on the street, or you need additional internal wiring there may be an additional installation cost. ADSL or VDSL Broadband - If you do not already have an active phone and/or broadband connection there is a connection fee (minimum connection fee $63). If a technician is dispatched to the property or exchange in order to complete the connection there may be further charges up to $263.53. Should additional non-standard work be required to complete your connection, a quote will be provided.