Black Box Power

Signed up to Black Box in 2018. They were good to start with and my bills were great, always sitting around $100 per month.
Now, in 2024, I have had a $351 due to their meter readers not doing a meter read. Their note on my account being 'key didn't work'
However I have NEVER given the power company or its meter readers my house key.
I am a solo mum. I'm not giving a complete stranger access to my home, that's ludicrous. They have never had a key so why they used that as an excuse for not doing a meter read, is beyond me.
Having not done a meter read since July 2023, I was then slapped with a ridiculously high bill, with a $200 bill to follow.
At one stage, I recommended this company to people but I certainly wouldn't now.
No end of stress and notifications threatening to disconnects my power because I couldn't pay the $351 in a lump sum.
I have always paid my bill in full and on time.
Not impressed with this company and am now searching for a better one and will be changing. ...read more

Spoke to them on the phone about a quote, they pressured me into agreeing to a callback a week later, when I made it very clear I would call THEM if I was interested. They have rung me 12 times in two weeks. I will decline the phone-call and they will immediately call me back 4-5 times. I have now blocked the number. Good one Black Box Power, you have completely lost a potential customer by being absolutely insane!

I used to recommend this company to everyone but started to notice that actually I wasnt saving money at all and I was on the wrong plan. 3 seperate phone calls later they still hadn't moved me to the correct plan, was told incorrect information and misled by the call centre. much happier with my new provider.