*** Take the Power Bill Challenge today – you have nothing to lose… but money to gain! - Click here ***

A guide to your contract with your Electricity Provider

Monday, July 16, 2018
A couple sit and discuss a contract at a desk

 

When you sign up with a new electricity provider you will sign a contract. This contract outlines your rights and the electricity retailer’s responsibilities including billing.
 

What are the retailer’s obligations?

Most electricity retailers in New Zealand follow the voluntary minimum terms and conditions set out by the Electricity Authority 
These minimum terms and conditions include processes about what to do when a customer doesn’t pay their bill, and guidelines for medically dependant or vulnerable customers. 
 

What do I need to know about my contract?

When you sign up with a new electricity provider you will sign a contract. This contract outlines your rights and the electricity retailer’s responsibilities including billing. You may not be able to negotiate the standard terms of your contract with the company, but it is there to protect you and your rights, so it is important to read and understand it.  

Consumer Protection have a great guide on terms and conditions of contracts to find out more. 
 

What should the contract include?

Check the contract for key information about:
- connections, disconnections and contract termination
- the actual supply of electricity including metering
- contractual terms and conditions, such as being fair and reasonable
- how billing and payments will be handled
- how the retailer will request access to your property
- how complaints will be handled.
Source: Electricity Authority
 

Top tip: check for automatic renewals on fixed-term deals

A key tip from Consumer Protection: some contracts allow power companies to automatically renew a fixed-term deal unless you opt out. Once the automatic renewal happens it may be harder to switch providers without incurring early termination fees
 


Find out more about your rights as an electricity consumer in New Zealand.  

Not sure if you have the best power deal? Compare Power Providers now and find out more about how to switch power company.  

 

Other News

Sep 6, 2019

Cheapest power company NZ

With power prices frequently changing, how to be sure who is the cheapest power company in New Zealand?
Finding the cheapest electricity provider can feel a lot like searching for a needle in a haystack....

Sep 5, 2019

Contact Energy Promo Code

The latest offer from Contact offers up to $25 off the standard monthly cost of broadband when you bundle with energy on the Broadband Bundle plan. Get unlimited broadband from $64.99/mth with no fixed term...

Aug 19, 2019

NZ Compare recognised for excellence in the Westpac Auckland Business Awards

NZ Compare were delighted to be shortlisted as Finalists in an amazing 3 categories for the Westpac Auckland Business Awards 2019. NZ Compare were shortlisted for....

Aug 2, 2019

Are Spot Pricing Power Plans right for you?

Power Companies in New Zealand are offering their customers more innovative ways of buying and managing power for their homes. Is Spot Pricing right for you? Read on to find out more and make an...

Jul 19, 2019

Top ways to cut your power bill this winter

Here are some small changes you can make in your day-to-day life to cut the amount of power you use in your home. Plus, one change that almost every home in New Zealand could make...