Contact Energy

1. The Broadband and Gas Bundle Plan (“the Plan”) is available for residential electricity, gas (natural gas or LPG), and broadband supply.
2. For the avoidance of doubt, you must have your electricity, gas, and broadband with us to qualify for the Plan.
3. The Plan special terms should be read along with our General terms and conditions for residential and business customers and our Terms and Conditions for Residential Internet and Telephone Services. If there are any inconsistencies between the three, the Plan special terms will prevail.
4. We reserve the right to cancel the Plan early if you are in breach of any of our terms and conditions.
5. The Plan will apply from the date we process your application or at a date notified to you by us.
6. The Plan will end if you move to another property.
7. You can change your broadband and calling packages at any time on the Plan.
8. If you remove your broadband package with us while on the plan, your pricing will change to our Freedom Plan or our closest equivalent available at the time, or to another plan offered by us and accepted by you.
How do I qualify for the Plan benefits?
9. The discounts and benefits that you are eligible for and the amount of those discounts and benefits are set out in your confirmation letter. There are no discounts on broadband or LPG charges.
10. To qualify for the prompt payment discount, you need to pay your bill in full and on time.
11. To qualify as a DualEnergy customer and qualify for the associated discount, you need to purchase electricity from us and at least one of the following fuel types at the same premises:
a. Contact natural gas (on the same bill); or
b. Contact Rockgas reticulated LPG; or
c. Contact Rockgas bottled LPG for 2 or more installed 45kg cylinders.
12. In order for the discount set out in clause 11 to apply, you must meet the eligibility criteria as at the end of the bill period.
When might this Plan not be available?
13. The Plan is not available to customers on any prepayment product or in conjunction with any other offer from us unless at our discretion.

Important things to know:

• You must meet the eligibility criteria as at the end of your billing period to qualify for the e-mail discount, direct debit discount, and the discount for being a DualEnergy™ customer to apply. There are no discounts for LPG.
• On the plan, prices stay the same for the term of the plan unless there are changes to taxes or levies, or if the information Contact has relied on to set your prices is incorrect.
• If you decide to end the agreement with us before the plan end date, an early termination fee of $150 per installation control point (ICP) will apply. We may waive this at our sole discretion.
• Subject to a satisfactory credit check.

Full Terms and Conditions

Important things to know:

• You must meet the eligibility criteria as at the end of your billing period to qualify for the e-mail discount, direct debit discount, and the discount for being a DualEnergy™ customer to apply.There are no discounts for LPG.
• Subject to a satisfactory credit check

View Full terms and conditions

Important things to know:

• On the plan, prices stay the same for the term of the plan unless there are changes to taxes or levies (such as the Electricity Authority Levy) or if the information Contact has relied on to set your price is incorrect.
• AA Smartfuel discounts can be used once on up to 50 litres of fuel. To maximise your savings, it pays to fill up as close to 50 litres as you can because your account balance will return to zero after each redemption. Once accumulated, discounts must be redeemed by the end of the following calendar month, e.g. a fuel discount dated 1 July 2017 through 31 July 2017 will expire on 31 August 2017. AA Smartfuel terms and conditions apply.
• You must meet the eligibility criteria as at the end of your billing period to qualify for the e-mail discount, direct debit discount, and the discount for being a DualEnergy™ customer to apply. There are no discounts for LPG.
• If you decide to end the agreement with us before the plan end date, an early termination fee of $150 per installation control point (ICP) will apply. We may waive this at our sole discretion.
• Subject to a satisfactory credit check.

View Full terms and conditions