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Contact Energy

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We're one of New Zealand's largest listed companies and work hard to put our energy into what really matters - keeping the lights burning, the hot water flowing and the wifi working for over half a million homes and businesses across New Zealand. Compare Contact’s prices and deals at Power Compare.

 

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Total 5.7
Overall Satisfaction 5.6
Value for Money 6.4
Customer Service 5.1
Average from 10 reviews
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2020-05-18 16:26:03
Katie 8.0
Got a great deal with Month Off plan. Didn't have any issues with Contact.
Pros
Cheap, good customer service. Bonuses/credits with every plan for new customers.
Cons
LPG is provided by Rockgas, so it is not "all in one bill" as I expected.
2020-04-24 16:36:23
Tony O'Connor 2.0
I have been with Contact energy twice now and on each occasion I'm afraid to say i have been let down. It is extremely disappointing in this day and age with the technology available to everyone that Contact still cannot provide an accurate invoice that reflects the amount of energy used. To be told the smart meter could not provide a read at the time requested by contact so the invoice was estimated when a reading was taken from the meter only the day before but they don't use those readings for invoicing purposes is ludicrous to say the least. The estimated read was so far out that if a human had entered the amount he or she would have been sent back to re-read the meter. It is 2020 isn't it? When i find a decent alternative supplier i will be switching and this time I will not be giving Contact Energy any more opportunities to let me down. ...read more
Pros
None unfortunately. Each time I have rung Contact to get my issues sorted out it is implied that I my expectations are unreasonable when all I want is an accurate invoice so I can pay for what I have actually used. To get an invoice for for about 1/2 of what is a normal months usage at the same time the local Lines trust pays my dividend to my energy supplier to then receive an invoice almost 3 times the amount of a usual month when there is a smart meter on site is unacceptable. To then find that the meter provided data that could have been used to mitigate against ludicrous inaccuracies which was ignored by contact and I have to pay almost 3 times my normal monthly bill when going in to what has become 7 weeks of isolation and lockdown with zero income over that time due to Covid 19 is just another slap in the face. To have little or no understanding of that situation demonstrated by any of the number of customer service personal is I guess just a reflection of Contact energy's respect for their customers. ...read more
Cons
Poor service
Poor plans
poor pricing
and poor follow up.
2020-04-03 01:17:28
Paulette Hirschman 9.0
I've been with Contact Energy for quite a few years now because every time I look at possibly changing to a new company they give me a deal that would be crazy to pass up.
Pros
Never had a problem with power supply. Fantastic prompt payment discount. Allow me to change to Low User rates for summer, then change back to Standard User rates for winter. Great customer service. Very easy to understand invoice. Great phone app with all the information and helpful tips you need. ...read more
Cons
Can't think of any.
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Contact Energy Promo Code
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The latest offer from Contact offers up to $25 off the standard monthly cost of broadband when you bundle with energy on the Broadband Bundle plan. Get unlimited broadband from $64.99/mth with no fixed term and no break fees. Get the deal!
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