Contact Energy

We're one of New Zealand's largest listed companies and work hard to put our energy into what really matters - keeping the lights burning, the hot water flowing and the wifi working for over half a million homes and businesses across New Zealand. Compare Contact’s prices and deals at Power Compare.

 

** NOTE: The above information has been provided by « Contact Energy» or reproduced from their website **

*** last updated at 2022-03-11 12:05:35 ***

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Addons
User
Contract
Price: low to high
Price per 30 days
Total 3.3
Overall Satisfaction 3.1
Value for Money 4.0
Customer Service 2.8
Average from 25 reviews
2024-05-18 00:04:28
Nicole 1.0
Sent an inquiry to see if our smart meter was compatible and never heard back. Then a month later our power company said we were no longer with them when we asked why no bill. Contact had taken over our power and net without permission or communicating this to us. We had no control over the plan and called their customer service 3x in one week but gave up after the 45 min holds. We were not sent any bills. We then were called on my husband's cell to say we had an overdue bill and bad credit. This was the same week as finding out they took over our power. Zero communication, zero customer service and absolutely appalled they took over our power without permission. According to our new power provider, this is not very uncommon for contact to change someone's power without them knowing. All we wanted to do was enquire if our smart meter was eligible for the good weekends deal. I would not recommend to anyone. Stay away! ...read more
Pros
Lots of advertising
Cons
Dishonest
2024-01-23 15:59:26
Emma 2.3
Never trust the electricity cost estimate tools they provide on their website. The initial estimate indicated a cost of $169 for summer and $262 for winter, but the actual bill received was $277. Upon inquiring with customer service via email, they explained that the estimate tool uses the basic plan pricing, which differs from the good night plan I had selected.
2023-10-24 07:45:15
Waimarama W 1.0
Been with contact for 2 years. Moved houses and wrongly thought we moved goodnight plan over. Terrible customer service almost $1000 in over 2 month period. Wasn’t noticed as we had a $700 credit from northpower. When noticed immediately contacted customer service who just did not want to rectify this. We are still trying to catch up with bills now and have recently moved to another provider.
Pros
None
Cons
Almost doesn’t seem worth it when compared with daily rate
Cheapest power company NZ
06/09/2019
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With power prices frequently changing, how to be sure who is the cheapest power company in New Zealand? Finding the cheapest electricity provider can feel a lot like searching for a needle in a haystack. For a second you think you know what company offers the best energy deal, the next moment they have gone.
Contact Energy Promo Code
05/09/2019
Contact Energy Promo Code
The latest offer from Contact offers up to $25 off the standard monthly cost of broadband when you bundle with energy on the Broadband Bundle plan. Get unlimited broadband from $64.99/mth with no fixed term and no break fees. Get the deal!
Contact Energy Prompt Payments
10/06/2019
Contact Energy Remove Prompt Payment Discounts and Simplify Customer Plans
Contact Energy recently removed their prompt payment discounts and simplified their plans to give customers a fairer deal.  Learn more and compare plans with Power Compare