My Account number with contact energy is 501226863. I just want to warn customers for tricky and ambiguous fixed term contract of contact energy. Their agent told me that the fixed term contract is for 12 months. I also received a welcome letter which "never mentioned" the length of the contract or the ending period of my fixed term contract.It only had the following words written in it.
"Thanks for choosing our Saver Plus 200 Plan. Being able to fix the price you pay for your energy is
important so we hope you enjoy having this peace of mind.
Your pricing will not increase until 31 March 2021, subject to the exclusions set out in the Saver Plus 200
Plan special terms"
Now where on earth is there written that my fixed term contract is for 15 months??? It only mentions that the prices will remain same till March 31,2021.Their fraudulent agent also told me that their contract is for 1 year(just like all other power and telecom companies) .I got rid of them just 1 month before March 31 and now they are charging me early termination fee! This is soo tricky and fraudulent. Avoid using this tricky and fraudulent company.Their rates are also as tricky as the company itself
Telling them ambiguous and tricky information.
Poor customer service who never listens to you.
Bad rates.Also tricky.They will show you tricky information so that you might think they have cheaper rates...Dont be fooled..Dont use contact energy ever again for tricking customers