Contact Energy

We're one of New Zealand's largest listed companies and work hard to put our energy into what really matters - keeping the lights burning, the hot water flowing and the wifi working for over half a million homes and businesses across New Zealand. Compare Contact’s prices and deals at Power Compare.

 

** NOTE: The above information has been provided by « Contact Energy» or reproduced from their website **

*** last updated at 2022-03-11 12:05:35 ***

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Addons
User
Contract
Price: low to high
Price per 30 days
Total 3.7
Overall Satisfaction 3.5
Value for Money 4.3
Customer Service 3.3
Average from 29 reviews
2025-07-15 11:01:24
Sarah 10.0
Hi i highly recommend contact energy,I recently had a great experience with a customer service, i want to say thank you to Kate she was very helpful and takes the time to answer my questions and explained everything about my plan with the company and what is best for me, she helped me to find a good solution to pay my bills and she was very understandable, i was struggling and worried about my high bills but she gave me the best option and the best advice, she took time to explain it to me and she made sure that i understand which plan is perfect for me, i’m very happy with the smooth plan and now I don’t need to worry about my bills with contact energy after I agreed with my new plan, I usually have bad experience with customer from different companies but Kate changed my mind now i say loud that what Kate did is the perfect customer service i ever had.
thanks to Kate I would give her millions of stars . She gave me peace of mind.
Thanks a lot .
...read more
2025-01-13 09:57:50
Martins Royal 7.0
Hi,

I hope you're doing well. I'm reaching out to explore a potential collaboration that could be mutually beneficial.

Could you let me know a convenient time for a brief discussion?

Best regards,
Martins Royal
2024-11-02 13:06:05
James 1.0
I was excited to find a great deal with Contact Energy, only to have my enthusiasm quickly dashed. To start with I believe the signup process was going smoothly. Until it became a complete disaster. Despite providing clear information about our business size and needs, we were mistakenly sold and signed up for a readental plan and then changed to a very expensive commercial plan weeks later when they recognized the mistake.
To make matters worse, no one at Contact bothered to explain the significant price difference. We were left stunned when we received a shockingly high power bill of over $600, even though the building was unoccupied and the power was turned off for the entire time. This was entirely due to the excessive daily charges on the commercial plan.
It's unacceptable for a company to mislead customers in this way. Contact Energy should have been transparent about the pricing and plan options from the start. I'm grateful we were on an open contract and could switch to Genesis, where we received clear explanations and a much more affordable daily rate.
I urge potential customers to be cautious when dealing with Contact Energy. Their poor customer service and lack of transparency have left a bitter taste.
...read more
Pros
Potential for competitive deals: Contact Energy sometimes offers competitive pricing plans.
Cons
Poor customer service: Many customers report issues with customer service, including long wait times and unhelpful agents. Misleading sales practices: Some customers have experienced misleading sales tactics and incorrect plan assignments. High daily charges: Commercial plans, in particular, can have high daily charges, leading to unexpected high bills. Lack of transparency: Customers may not be fully informed about pricing and plan details. ...read more
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