Genesis Energy

Genesis Energy is a diversified energy company.

We sell electricity, natural gas and LPG through our retail brands. We generate electricity, and trade electricity and natural gas, through our Generation business. We also have a 46% interest in the Kupe Joint Venture which owns the Kupe oil and gas field.

** NOTE: The above information has been provided by « Genesis Energy» or reproduced from their website **

*** last updated at 2020-07-16 14:10:52 ***

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Addons
User
Contract
Price: low to high
Price per 30 days
Total 4.6
Overall Satisfaction 4.2
Value for Money 4.4
Customer Service 5.2
Average from 5 reviews
2020-08-13 14:13:44
Liesa 1.0

Very expensive electricity provider with confusing monthly bill. Had been trying to contact unfriendly and rude customer service several times, and they didn’t know how to explain what was written on my bill. One of the customer service was saying that even though she explained it to me, I wouldn’t understand. This company has unhelpful and rude customer services, supposed to give a better training on how to speak to the customer and instead of providing shit service
Pros
None
Cons
Expensive and unfriendly customer services. Hopeless high rate. Absolutely not recommended
2020-07-17 21:42:23
Kevin 1.0
Not helpful and rude. Wait times are horrible only to get hung up on when they finally answer and then no one rings you back. Switch was absolutely shit and somehow my power got turned off While being switched over and then they charged me a reconnection fee when it was their fault? When it finally came over my first bill was somehow a estimate even though we have a smart meter.
Pros
Not at all
Cons
Not helpful at all customer services. Hopeless high rate and rude clause. No recommend.
2020-03-11 19:40:58
Paul 6.0
Some major disconnect between their new customer sign up team and their billing department. Only after I joined them did they tell me that I was provided wrong information and that the "deal" I was offered wasnt available for my home because I had solar panels.
Pros
After some initial issues with the new customer sign up team quoting me a plan which I was later told wasnt valid for my property the customer service team showed great empathy and explained that they had totally got things wrong. They offered me compensation as a way of saying sorry. ...read more
Cons
Their new customer sign up team were not well informed of what pricing plans are available for customers with home generation, solar panels.
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