Genesis Energy

Very expensive electricity provider with confusing monthly bill. Had been trying to contact unfriendly and rude customer service several times, and they didn’t know how to explain what was written on my bill. One of the customer service was saying that even though she explained it to me, I wouldn’t understand. This company has unhelpful and rude customer services, supposed to give a better training on how to speak to the customer and instead of providing shit service

Not helpful and rude. Wait times are horrible only to get hung up on when they finally answer and then no one rings you back. Switch was absolutely shit and somehow my power got turned off While being switched over and then they charged me a reconnection fee when it was their fault? When it finally came over my first bill was somehow a estimate even though we have a smart meter.

Some major disconnect between their new customer sign up team and their billing department. Only after I joined them did they tell me that I was provided wrong information and that the "deal" I was offered wasnt available for my home because I had solar panels.