Genesis Energy

Genesis Energy is a diversified energy company.

We sell electricity, natural gas and LPG through our retail brands. We generate electricity, and trade electricity and natural gas, through our Generation business. We also have a 46% interest in the Kupe Joint Venture which owns the Kupe oil and gas field.

** NOTE: The above information has been provided by « Genesis Energy» or reproduced from their website **

*** last updated at 2022-01-20 15:23:47 ***

Estimated usage

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Price per 30 days
Total 4.0
Overall Satisfaction 3.7
Value for Money 3.9
Customer Service 4.4
Average from 7 reviews
2020-07-17 21:42:23
Kevin 1.0
Not helpful and rude. Wait times are horrible only to get hung up on when they finally answer and then no one rings you back. Switch was absolutely shit and somehow my power got turned off While being switched over and then they charged me a reconnection fee when it was their fault? When it finally came over my first bill was somehow a estimate even though we have a smart meter.
Not at all
Not helpful at all customer services. Hopeless high rate and rude clause. No recommend.
2020-03-11 19:40:58
Paul 6.0
Some major disconnect between their new customer sign up team and their billing department. Only after I joined them did they tell me that I was provided wrong information and that the "deal" I was offered wasnt available for my home because I had solar panels.
After some initial issues with the new customer sign up team quoting me a plan which I was later told wasnt valid for my property the customer service team showed great empathy and explained that they had totally got things wrong. They offered me compensation as a way of saying sorry. more
Their new customer sign up team were not well informed of what pricing plans are available for customers with home generation, solar panels.
2018-07-28 09:29:03
Karla 8.0
I chose this provider because I was with them previously and I liked the deal of $150 credit as start up towards new house. Happy about this
Immediate fast forward email and set up online
Have not had any faults
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