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Genesis Energy

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*** last updated at 2023-07-07 14:37:47 ***

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User
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Price: low to high
Price per 30 days
Total 3.7
Overall Satisfaction 3.2
Value for Money 3.6
Customer Service 3.8
Average from 9 reviews
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2020-03-11 19:40:58
Paul 6.0
Some major disconnect between their new customer sign up team and their billing department. Only after I joined them did they tell me that I was provided wrong information and that the "deal" I was offered wasnt available for my home because I had solar panels.
Pros
After some initial issues with the new customer sign up team quoting me a plan which I was later told wasnt valid for my property the customer service team showed great empathy and explained that they had totally got things wrong. They offered me compensation as a way of saying sorry. ...read more
Cons
Their new customer sign up team were not well informed of what pricing plans are available for customers with home generation, solar panels.
2018-07-28 09:29:03
Karla 8.0
I chose this provider because I was with them previously and I liked the deal of $150 credit as start up towards new house. Happy about this
Pros
Immediate fast forward email and set up online
Cons
Have not had any faults
2017-12-05 15:12:45
Gavin 7.0
Use for my Mains Gas only - good price but only after I queried how and what I was paying.
Pros
They supply mains gas as a standalone so no need to bundle
Cons
They didn't offer me best value plan - needed me to chase and ask for it... but they offered a quick response and no issues contacting when I needed to however.
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